The Relationship Between Service Quality and Training Satisfaction at Swimming Clubs in Brebes, Indonesia

Abstract

This study aims to thoroughly analyze the relationship between service quality and training satisfaction at a swimming club. This is a quantitative study employing a causal relationship analysis method. The sample consisted of 77 members of a swimming club in Brebes Regency, Indonesia, with data collected via Google Forms. The variables for service quality included tangibles, empathy, reliability, responsiveness, and assurance. Meanwhile, the factors for training satisfaction encompassed quality of training, mental and emotional health, competitive performance, and competitive experience. The results showed that service quality significantly influenced training satisfaction, with a sig. 0.000 < 0.05, while the Adjusted R Square was 0.757. Therefore, service quality has a significant and positive impact on training satisfaction at the Swimming Club in Brebes Regency, Indonesia, with a contribution of 75.7%. The conclusion is that training satisfaction is determined by the quality of services received. The implications of these findings are highly significant, as high training satisfaction fosters participant loyalty to the club, encourages consistent training discipline through a supportive and professional environment, and intrinsically enhances achievement motivation. Future research is expected to broaden the geographical scope, adopt a longitudinal design, integrate qualitative methods, and include other relevant variables.